Conflict Situations
See
the following references to learn more about conflict in relational
systems:
Adler, Ronald B., & Towne,
N. (2002). Looking Out/Looking In.
Fort Worth, TX: Harcourt College Publishers.
This is a basic interpersonal communication textbook in its 10th
edition with strong application exercises. The Activities Manual
by Mary O. Wiemann has over 70 communication exercises for students,
at least 30 of which apply to the concepts in this module.
Folger, Joseph P., & Jones,
Tricia S. (Eds.) (1994). New Directions
in Mediation: Communication Research and Perspectives.
Thousand Oaks, CA: SAGE Publications.
There are 12 chapters in this higher-level edited book that focus
on mediation or third-party intervention, a common dispute resolution
mechanism in alternative dispute resolution programs.
Folger, Joseph P., Poole, Marshall S., & Stutman,
Randall K.(1993). Working Through Conflict:
Strategies for Relationships, Groups and Organizations.
New York: HarperCollins College Publishers.
A book of cases and concepts that focuses on power, face-saving,
environment and conflict styles in group, organizational and relational
conflict contexts.
Hocker, Joyce L., & Wilmot, William W. (1985).
Interpersonal Conflict.
Dubuque, IA: Wm. C. Brown Company Publishers.
This is the classic text on interpersonal conflict. In addition
to chapters on conflict styles and power, this text adds ones
on strategies and tactics, and intervention principles and practices.
O'Hair, H. Dan, Friedrich, G., Wiemann, John M.,
& Wiemann, Mary O. (1997). Competent
communication.
New York: St. Martin's Press.
A good introductory text to the field of communication with a
solid chapter on conflict in communication systems.
Search some of the websites below to learn more
about conflict situations and methods of resolution.
Academic
Controversy
by Johnson, David W.
Organization: National Teaching and Learning Forum.
This article is about structuring inevitable controversy that
may arise in the college classroom. Every college instructor may
wish to remember that (a) conflicts are inevitable and (b) conflicts
have many potentially positive outcomes. Structuring controversy
in lessons can result in greater motivation to learn, higher achievement,
greater retention, more frequent higher-level reasoning, more
creative thinking and problem solving and more constructive social
and cognitive development.
American
University: Mediation Services (AUMS)
Organization: American University: Judicial Affairs & Mediation
Services.
This site describes the types of services provided which include:
Mediation, conflict resolution, group facilitation, training available
to students, staff, and faculty.
Publisher: American University: Mediation Services (AUMS) 09/00/1999.
Antioch
College: Mediation Services
Organization: Antioch College: Student Counseling & Wellness
Center.
This site includes information taken from the student's survival
handbook. Services provided through the Counseling and Wellness
Centers are an integral part of the support and resources available
to Antioch students.
Publisher: Antioch College: Student Counseling & Wellness
Center.
Assisting
Complainants Without Violating Ombuds Ethics
by Sebok, Tom
Organization: California Caucus of College and University. Ombudsman
Organization: University of California, Irvine.
This article presents a case example of a student complaint about
a grade. The author then discusses how an ombudsperson can establish
a record of the complaint without violating his/her neutrality
and confidentiality in the matter.
Publisher: UCI Ombudsman: The Journal 1996.
Building
for the Future: Connecting up with High School Mediation Program
Alumni
by Warters, Bill
Organization: Wayne State University.
This article discusses the need to help high school mediators
hook up with budding or even well-established college and university
mediation initiatives and conflict studies programs, and to find
other former high school mediators on campus as well.
Publisher: Wayne State University: College of Urban, Labor &
Metropolitan Affairs (CULMA) 1/27/2000.
Chapman
University: Agreement Through Mediation (ATM)
Organization: Chapman University: Dept. of PEER and Health Education.
This site gives information on the mediation services provided
to students with opportunities to deal with conflict situations
in skill-building ways. Roommates, friends, fraternity and sorority
members, student workers and club members are encouraged to utilize
mediation when conflict arises.
Publisher: Chapman University: Dept. of PEER and Health Education.
Conflict
Resolution in Higher Education-List Serve
Organization: e Groups
Organization: Nova Southeastern University
The purpose of this list serve is to provide a communication network
and forum for the field of conflict resolution at the college
and graduate levels. 04/25/2000
Conflict
Resolution Information Exchange
Organization: Conflict Research Consortium
This bibliography exchange has over 50,000 bibliographical entries
obtained from participating conflict resolution research centers
and libraries in the early 1990s.
Guilford College: Conflict
Resolution Resource Center
Organization: Guilford College
This site discusses the CRRC at Guilford College, which offers
an effective approach to resolving conflicts that inevitably occur
among people living in a close community. The style of conflict
resolution is compatible with the Quaker tradition of understanding,
listening and cooperation.
Publisher: Guilford College: Conflict Resolution Resource Center
Insubordination
and Intimidation Signal the End of Decorum in Many
Classrooms.
by Schneider, Alison
Professors see rise in uncivil behavior by students -- from talking
during lectures to physical assaults.
Publisher: Chronicle of Higher Education 1998
Macon State College: Conflict
Resolution Process
Organization: Macon State College: Student Life
This site explains the mediation process that Macon students,
faculty and staff can use in order to solve conflict on campus.
Publisher: Macon State College: Student Life
Making
the Case for Campus Mediation.
by Warters, Bill
Organization: The Fourth R
This article presents a range of rationales that the author has
used with some success to make the case for campus mediation.
Publisher: Wayne State University: Mediating Theory and Democratic
Systems Program 04/1995
Michigan State University: Graduate
School Conflict Program
An exciting new program for graduate students and faculty focusing
on developing effective communication and interest-based negotiation
skills. Available in various formats for the MSU community and
other academic institutions. 04/17/2000
Oregon State University: Mediation
Program
Organization: Oregon State University: Student Conduct & Mediation
Program
This link provides information on the mediation program, its services
and the conflict resolution educational programs offered to the
University community. It also offers general guidelines to help
resolve conflicts and a FAQ page.
Publisher: Student Conduct & Mediation Program 10/13/1999
Purdue University: Mediation
and Conciliation Center
Organization: Purdue University: Organizational Leadership and
Supervision
This site describes the center itself as well as its services
such as the peer mediation program for high schoolers, the courses
offered in conflict resolution and various papers online about
conflict resolution issues.
Publisher: Purdue University: Mediation and Conciliation Center
Racial
and Ethnic Conflict on Campus
by Gadlin, Howard
Organization: Wayne State University: College of Urban, Labor,
and Metropolitan Affairs
The following remarks were presented at the conclusion of the
1990 conference of UCOA (University and College Ombudsmen Association)
by outgoing UCOA President Howard Gadlin on April 7, 1990 at the
University of Michigan, Ann Arbor. Although from an ombuds perspective,
Gadlin's remarks are particularly relevant. They are also very
relevant to the discussion of conflict resolution on campus because
they focus on racial and ethnic conflicts that are at the heart
of much current campus conflict.
Publisher: Wayne State University: College of Urban, Labor, and
Metropolitan Affairs
Resident
Assistants: Assertiveness and Confrontation
Organization: Reslife.Net
Article discusses ways for resident assistants to confront in
an assertive manner.
Publisher: Reslife.Net
Roommate Conflict 101: Some
Tips to Keep You Out of Trouble
by Fields, Jennifer
Organization: Student Advantage, Inc.
This article offers suggestions and friendly tips to current college
roommates and potential roommates on how to avoid roommate conflicts.
Publisher: Student Advantage, Inc.
Student
Conflict Resolution and Discipline at MIT
by Office of the Dean of Students and Undergraduate Education
Committee on Discipline
Organization: Massachusetts Institute of Technology
This document provides students, staff and faculty with information
regarding a variety of options for handling student conflicts
and complaints against students. The principal options for student
conflict resolution and student disciplinary processes have been
included. A summary of the options for conflict resolution and
discipline available through The Office of the Dean of Students
and Undergraduate Education (ODSUE) and The Committee on Discipline
(COD) are set out in Part IV of this document. 05/09/2000
